Refunds.
Two different things are being paid for — a subscription and a gift — and they refund differently. Here is exactly how each one works.
Monthly and yearly plans
StoryVeda subscriptions are bought through Google Play on Android and through the App Store on iPhone and iPad. Either way the store is the merchant and the store processes refunds under its own policy. We cannot issue one directly — but we can and will help you get one.
Ask Google Play directly
Open Google Play → Menu → Payments & subscriptions → Budget & order history → find StoryVeda → Report a problem. Requests made within 48 hours of purchase are usually approved automatically.
Ask Apple directly
Go to reportaproblem.apple.com and sign in with the Apple Account that was charged, then find StoryVeda and choose the reason. You can also reach it from Settings → your name → Media & Purchases → View Account → Purchase History.
Or write to us and we'll help
Email support@thestoryveda.com with the email on your account, which store you bought from, and roughly when you were charged. We will look up the order and support your request with Google or Apple. We reply within 48 hours.
Cancelling is not the same as refunding
Cancelling stops the next charge. It does not refund the current period, and it does not remove your access — you keep everything until the period you paid for ends.
Gift purchases we handle ourselves
Gifts are paid through Razorpay rather than through either app store, so these are ours to resolve directly.
| Situation | What happens |
|---|---|
| Code not yet redeemed | Full refund, no questions, within 14 days of purchase |
| Code already redeemed | We cannot refund, because the child already has the stories. Talk to us anyway — we will find something fair. |
| Duplicate or accidental purchase | Full refund |
| Payment taken but no code arrived | We resend the code immediately, or refund in full if you prefer |
| Wrong recipient details | We reissue the gift with the correct details — no charge |
Approved refunds are returned to the original payment method. Razorpay typically takes 5–7 working days to settle, depending on your bank.
To request one, email support@thestoryveda.com with the gift code or the payment reference.
We would rather refund you than keep you unhappy.
StoryVeda is free to start, with unlimited personalised stories and the whole library, precisely so that nobody has to pay to find out whether it suits their family. If you paid and it did not, tell us — we will not make it difficult.